FAQs

1. What services does Assist Ability Australia provide?

We offer personalised support for individuals with disability, including assistance with daily living, community participation, capacity building, and plan management under the NDIS. Our services are tailored to help people achieve greater independence and lead fulfilling lives.

2. Are you a registered NDIS provider?

Yes, Assist Ability Australia is a registered NDIS provider. This means we meet strict government quality and safety standards, and can deliver a wide range of supports to participants with NDIS funding.

3. Who can access your services?

Our services are available to individuals with disability who have an NDIS plan, as well as those exploring their eligibility or needing support pre-planning. We work with people of all ages, backgrounds, and abilities.

4. How do I get started with Assist Ability Australia?

Simply get in touch with our friendly team through our contact form, phone, or email. We’ll talk with you to understand your needs and goals, and guide you through the next steps – whether you’re new to the NDIS or switching providers.

5. What areas do you service?

We currently support clients right across Australia, with a growing team of dedicated support workers in various local communities. If you’re not sure whether we cover your area, just ask – we’re here to help.

6. Can I choose my own support worker?

Absolutely. We believe in the power of choice and control. You’ll always have a say in who supports you, and we’ll work with you to find someone who matches your personality, goals, and support needs.

7. Do you support culturally and linguistically diverse communities?

Yes, we proudly support people from all cultural and linguistic backgrounds. Our team includes multilingual staff, and we strive to provide inclusive services that respect your values, traditions, and preferences.

8. What makes Assist Ability Australia different from other providers?

We are a values-driven organisation focused on genuine relationships, flexible support, and real outcomes. Our approach is personalised, community-based, and grounded in respect and integrity.

9. How do I apply for NDIS funding?

To apply for NDIS funding, you’ll need to meet certain eligibility criteria related to age, residency, and disability. The first step is to contact the National Disability Insurance Agency (NDIA) by calling 1800 800 110 or visiting www.ndis.gov.au. You can request an Access Request Form or apply online. If you need help with the process, the team at Assist Ability Australia is here to guide you every step of the way.

10. What if I’m not happy with a service or staff member?

Your voice matters. If something’s not working, please let us know. We’ll listen, act promptly, and work with you to find a solution that meets your needs. We also have a clear feedback and complaints process to ensure your rights are protected.