At Assist Ability Australia, your health, safety, and satisfaction are our highest priorities. As a provider of essential healthcare items—including incontinence aids, skincare, and wound care products—we strictly follow hygiene and safety regulations to ensure all customers receive safe, unused products.
Due to the personal and medical nature of our products, we do not accept returns or
exchanges for any items once they have been dispatched. This policy is in place to comply
with Australian health and hygiene standards.
This applies to, but is not limited to:
● Incontinence products
● Skincare products
● Wound care supplies
● Any product that comes into direct contact with the body
We appreciate your understanding, as this ensures that all customers receive only new,
uncontaminated products.
If your order arrives damaged, faulty, or incorrect, please notify us within 3 business days of receiving your delivery. We are committed to resolving these issues promptly and in accordance with Australian Consumer Law.
To process your claim, please provide:
● Your order number or proof of purchase
● A clear description of the issue
● Supporting photos of the item(s) and packaging.
Once assessed, we may offer a replacement, refund, or store credit where appropriate.
We do not offer refunds or exchanges for change-of-mind purchases due to the hygienic and medical classification of our products.
